Prelaunch draft. Operator details and legal approval are pending.

Terms and conditions

These terms are between you and To be configured before public beta, To be configured before public beta, who run Hair Fairy. By using the app or our website you agree to them.

The beta

Hair Fairy is in a private beta. Features may change, and there may be mistakes. Test payments; no real money is taken. Joining the waitlist on our website does not guarantee a place in the beta; we will email you if one becomes available.

What Hair Fairy does

Hair Fairy helps you picture a hairstyle, share it with stylists, get quotes, and book and pay for an appointment. Stylists are independent. They, not Hair Fairy, provide the hair service and are responsible for it.

Hairstyle previews

Previews are made by AI from your photos. They show an idea of a look, not a promise of the result in the salon. Rendering can take several minutes and may fail. A complete first look or follow-up uses one generation credit; unfinished or cancelled looks do not spend a credit. Daily safety limits also apply to provider attempts, including failed work.

Your account

Keep your sign-in details to yourself. You're responsible for what's done with your account. You can delete it at any time from Account.

Quotes, booking and paying

• A quote request goes to stylists in the area you choose, and also to your favourite stylists, Hair Fairy's priority stylists, and the stylist whose post you asked from, wherever they work. Those stylists receive it an hour before the others.
• A stylist's quote says the price and how long the appointment takes. Accepting a quote means choosing a time and paying the full price.
• At the appointment, the stylist checks you in and out with the codes shown in your app.

Cancelling

• If you cancel at least 48 hours before the appointment, or within an hour of booking it, you get a full refund.
• If you cancel later than that, you get 50% back. The stylist receives the other 50%, less fees.
• If the stylist cancels, you get a full refund.

Moving an appointment

Either of you can ask to move a paid appointment to another time, with a reason. The other decides whether to accept. If you ask for the change, accepting it never gives you longer to cancel for free. If the stylist asks, you keep a free cancellation until 48 hours before the new time.

Stylists

• From each appointment, Hair Fairy deducts the platform fee and VAT disclosed when you submit a quote, and the card processor’s actual fee. Each quote freezes those terms. You're paid what remains once you check the client out.
• You must hold whatever qualifications, insurance and permissions your work requires. You must keep those current, provide accurate work and payout details, and arrange safe appointments. A profile badge does not replace your own checks.

Posts and reviews

Only post photos you have the right to share. Don't post anything unlawful, hateful or explicit. Pictures are checked when posted, anyone can report a post, and we may remove posts or accounts that break these rules.

Liability

Contact support about service failures, disputed payments or unsafe conduct. These terms do not exclude rights or liability that cannot lawfully be excluded, including statutory consumer rights. The operator must approve the final contractual allocation of responsibility before public beta.

Contact and account deletion

Contact support@sasogeek.com for help, complaints or payment disputes. Deleting your account does not cancel an existing payment obligation or prevent an agreed refund; financial records can be kept as described in the privacy policy.

Changes and law

We may update these terms and will tell you in the app when we do. These terms are governed by the law of England and Wales.

Last updated: To be configured before public beta